ServiceMaster Announces Two Key Executive Promotions
Wick moves into new role as Terminix COO;
Wegner appointed president of Franchise Services Group
ServiceMaster Global Holdings, Inc. (NYSE: SERV), a leading provider of essential residential and commercial services, today announced a pair of key promotions involving members of its corporate executive team. The changes were announced as ServiceMaster continues its pursuit of new growth opportunities and improved service and convenience for the 5 million customers it serves each year.
Marty Wick will assume a new role as chief operating officer of Terminix, the leading provider of termite and pest control services in the United States. All Terminix operations will now report to Wick, including branch operations; environment, health and safety; and customer call centers. Wick had been serving as president of ServiceMaster’s Franchise Services Group, where he led a global network of more than 5,000 franchise locations and licensees supporting the company’s five franchise brands.
Replacing Wick as the Franchise Services Group president will be Mary Kay Wegner, who will assume responsibility for the franchise business, which supports independently owned franchise locations employing more than 33,000 people in 15 countries and includes the AmeriSpec, Furniture Medic, Merry Maids, ServiceMaster Clean and ServiceMaster Restore brands. Wegner had been serving as senior vice president of service and operations for Terminix, which operates in 47 states and 22 countries.
Both executives will remain direct reports to ServiceMaster CEO Rob Gillette and members of the ServiceMaster executive leadership team. Gillette also will continue to lead Terminix, as he’s done since August.
“Mary Kay and Marty are terrific leaders with a track record of engaging teams and knowing what it takes to win,” said Gillette. “They’re committed to putting ServSmartsm to work for our employees and developing technology and tools to make it easier and more convenient for our customers, franchisees and contractors to do business with us.”
ServSmart combines digital-mobile technology with ServiceMaster’s unmatched service network of trusted professionals – employees, technicians, contractors and franchisees – who perform the essential services that protect and maintain 75,000 homes and businesses each day.
Wick joined ServiceMaster in 2009 and was named vice president of operations for American Home Shield in 2012. His team was responsible for delivering all aspects of service to more than 1.5 million customers, delivered via 1,600 call center associates, with home repairs performed by more than 11,000 home-service contractor companies spanning the plumbing, electrical, HVAC, and appliance trades. He became president of the Franchise Services Group in 2014. Prior to joining ServiceMaster, Wick held numerous leadership roles in sales, service, product management, process improvement and distribution with telecommunications leaders Sprint and CenturyLink, after beginning his career in management consulting.
Wegner joined ServiceMaster in 2010 and has held a number of executive roles, including senior vice president of supply management. In addition to her role as franchise group president, she will continue to lead ServiceMaster’s supply management group, which manages one of the largest commercial fleets in the United States, as well as more than $1 billion in procurement and implementation of products and services annually. Previously, Wegner served as director of North American fleet operations for Coca-Cola Enterprises, and she spent eight years in a variety of leadership positions in fleet, logistics and strategic sourcing at Waste Management, Inc. She began her career as an aviation maintenance officer in the U.S. Navy in an anti-submarine helicopter squadron and spent seven years on active duty.
ServiceMaster (NYSE: SERV) solves the homeowner’s dilemma. Every day, we visit more than 75,000 homes and businesses through our extensive service network of expert professionals. Technology powers our trusted experts to engage with customers so they can order, buy and receive services when, where and how they want them. Our well-recognized brands include American Home Shield (home warranties), AmeriSpec (home inspections), Furniture Medic (furniture repair), Merry Maids (residential cleaning), ServiceMaster Clean (janitorial), ServiceMaster Restore (disaster restoration) and Terminix (termite and pest control). Like, follow or visit us at facebook.com/ServiceMaster, linkedin.com/ServiceMaster, twitter.com/ServiceMaster or servicemaster.com.