ServiceMaster Appoints New Leader to Drive Enhanced Customer Experience and Operational Excellence
Strengthening focus on lean to help accelerate transformation
MEMPHIS, Tenn.--(BUSINESS WIRE)--ServiceMaster Global Holdings, Inc. (NYSE: SERV), a leading provider of essential residential and commercial services, today announced it has named Pratip Dastidar as senior vice president and chief transformation officer.
Reporting directly to ServiceMaster Chief Executive Officer Nik Varty, Dastidar will lead company-wide initiatives to elevate the customer experience, simplify business processes and enhance productivity throughout the company.
“Bringing Pratip onboard reflects our continued commitment to make ServiceMaster a strong process-oriented, customer-focused organization,” said Varty. “While we will continue to invest in the required resources to grow our business profitably, we will use lean initiatives and digital capabilities to drive efficiency and process excellence to become an organization that relentlessly improves the customer experience and creates more value for customers and shareholders.”
Prior to joining ServiceMaster, Dastidar held numerous executive roles in quality management and operational excellence for large, global businesses in the industrial, technology and digital sectors. Most recently, he led process innovation as part of operational scale-up at Salesforce, the cloud-based enterprise software pioneer. Previously, he served as vice president of process transformation for HP, where he led optimization of critical end-to-end processes for the print and personal systems business. Dastidar also worked as a director at online retail giant Amazon, piloting last-mile delivery models that are part of the company’s Prime Now service.
Earlier in his career, Dastidar drove operational transformation as vice president of global quality for Applied Materials, a $14 billion global semiconductor equipment maker, with a focus on customer experience and productivity improvement. He has also held leadership positions in quality and process improvement at WABCO, Honeywell and United Technologies. He is a certified Lean Master and Six Sigma Master Blackbelt, and is a practitioner of design thinking and agile methodology.
Dastidar graduated with a doctorate in mechanical engineering from the University of Massachusetts and holds a bachelor’s degree from the Indian Institute of Technology. He has also completed the Advanced Management Program at INSEAD Business School in France.
ServiceMaster Global Holdings, Inc. (NYSE: SERV) is a leading provider of essential residential and commercial services, operating through an extensive service network of more than 8,000 company-owned locations and franchise and license agreements. The company’s portfolio of well-recognized brands includes American Home Shield (home warranties), AmeriSpec (home inspections), Furniture Medic (furniture repair), Merry Maids (residential cleaning), ServiceMaster Clean (janitorial), ServiceMaster Restore (disaster restoration) and Terminix (termite and pest control). We serve residential and commercial customers through an employee base of approximately 13,000 company employees and a franchise network that independently employs an estimated 33,000 additional people. The company is headquartered in Memphis, Tenn. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/ServiceMaster. ServiceMaster is the Official Home Services Provider of Minor League BaseballTM.