ServiceMaster Names Laura Hendricks President of Merry Maids

Thursday, February 7, 2008 10:57 pm EST


"We are pleased that Laura has joined the ServiceMaster family"

MEMPHIS, Tenn.--(BUSINESS WIRE)--ServiceMaster is pleased to announce that Laura Hendricks has joined the company as President of Merry Maids. Ms. Hendricks succeeds Joy Flora who left the company in December.

Prior to joining Merry Maids, Hendricks was vice president of supply chain management at Cintas in Cincinnati. She joined Cintas in 2000 as regional business director and received the companys highest internal recognition, the Outstanding Achievement Award, for three consecutive years, in 2003, 2004 and 2005.

"We are pleased that Laura has joined the ServiceMaster family," said ServiceMaster CEO Pat Spainhour. "Her diverse background in supply chain and operations combined with her strategic thinking and the ability to deliver tactical execution will serve her well in this role. As president, her experience and expertise will be a great asset as she leads the Merry Maids team to greater growth and accomplishment."

Hendricks career began more than 20 years ago as a courier for FedEx. She held several management positions at FedEx and was promoted to managing director of operations in Cincinnati where she oversaw locations throughout Ohio, Indiana, Kentucky and West Virginia. During her tenure with FedEx, Hendricks was routinely recognized for the quality of her work and received the companys Five Star Award for outstanding performance in 1996 and 1999. The award is reserved for the top performing 5 percent of the company.

Hendricks holds a liberal arts degree from Xavier University in Cincinnati. She is also certified as a Six Sigma Green Belt and has earned the Total Quality Management certification.

About ServiceMaster

ServiceMaster currently serves residential and commercial customers through a network of over 5,500 company-owned locations and franchised licenses. The companys brands include TruGreen, TruGreen LandCare, Terminix, American Home Shield, InStar Services Group, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. The core services of the company include lawn care and landscape maintenance, termite and pest control, home warranties, disaster response and reconstruction, cleaning and disaster restoration, house cleaning, furniture repair and home inspection.


Sonia Alexander Hill, 901-597-7480
Gina Evans Kamler, 901-597-1380